Preorders

How do preorders work?

Preorders allow you to buy items now that will ship at a future date. You can combine preorder and in-stock items in a single order, and we'll ship items as available.

How do I know if an item is a preorder?

We clearly mark items as a preorder and display an estimated shipping date on the product, shopping bag, and checkout pages.

When will I be charged for my preorder?

Payment for the entire order will be processed when the first item ships — whether it's preorder or in-stock — or 7 days after the purchase, whichever is sooner.

When will my preorder item ship?

We aim to provide the most accurate estimated ship dates for preorder items, which are displayed on the product, shopping bag, and checkout pages. Preorders are eligible for standard shipping only, and estimated ship dates may change. You'll receive email updates about your preorder, including order confirmation, any change to the estimated ship date, and shipping confirmation.

If my order includes both preorder and in-stock items shipping at different times, will I be charged twice for shipping?

You'll only be charged once for shipping.

Can I change or cancel a preorder item?

Once you place a preorder, we're unable to make changes to the order or payment. If you need to cancel a preorder, please contact us.

What is the return policy for preorder items?

Preorder items follow our standard return policy. You can read about our return policy here.

If you have any questions about preorders, please contact us.